Privacy Policy

1 Overview

Callora ("Callora", "we", "our", or "us") is a mobile CRM app for sales teams, developed by Prydio. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Callora mobile application and related services.

By using Callora, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the app.

2 Information We Collect

We collect information in the following ways:

Information you provide directly:

• Account information: name, phone number, email address, and profile photo when you register.
• Contact information: your device contacts (only with your explicit permission) to help you find people you know on Callora.
• Sales data: lead details, call outcomes, notes, follow-up reminders, and pipeline stage changes you record in the app.

Information collected automatically:

• Device information: device type, operating system version, unique device identifiers.
• Usage data: app features used, frequency of use, crash reports, and performance data.
• Network information: IP address and connection type (Wi-Fi or cellular) to optimize call quality.
• Log data: timestamps, app version, and error logs for debugging purposes.

Data Type	Purpose	Stored?
Phone number / Email	Account creation & verification	Yes (encrypted)
Lead & call log data	Track sales pipeline & call outcomes	Yes (your account)
Messages	Deliver to recipient	Temporarily (until delivered)
Contacts	Find friends on Callora	No (processed on-device)
Device & usage data	App performance & crash reports	Yes (anonymized)

3 How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Callora app and its features.
• Authenticate your identity and manage your account securely.
• Enable calls and messages between users.
• Improve app performance, fix bugs, and develop new features.
• Send you important service notifications (security alerts, policy updates).
• Respond to your support requests and feedback.
• Comply with legal obligations.

We do not use your information for targeted advertising or profiling for commercial purposes.

4 Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

• Service Providers: Trusted third-party companies that help us operate Callora (e.g., cloud hosting, analytics), bound by confidentiality agreements and only permitted to use data to provide services to us.
• Legal Requirements: If required by law, court order, or government authority, or to protect the rights, property, or safety of Prydio, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before such a transfer takes effect.
• With Your Consent: For any other purpose, only with your explicit consent.

5 Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as required by law.

• Account data: Retained while your account is active. Deleted within 30 days of account deletion.
• Lead & call log data: Retained while your account is active. Deleted within 30 days of account deletion.
• Call logs: Metadata (time, duration) retained for up to 90 days, then automatically deleted.
• Anonymized analytics: May be retained indefinitely as they cannot be linked back to you.

You may request deletion of your account and associated data at any time through the app settings or by contacting us.

6 Security

We take the security of your data seriously and implement industry-standard measures to protect it:

• End-to-end encryption for messages and calls in transit.
• Encryption of data at rest using AES-256.
• Secure HTTPS connections for all data transmitted between the app and our servers.
• Regular security audits and vulnerability assessments.
• Strict access controls — only authorized personnel can access user data, on a need-to-know basis.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. We will notify you promptly in the event of a data breach that affects your information.

7 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete data.
• Deletion: Request that we delete your personal data ("right to be forgotten").
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to our processing of your personal data.
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8 Children's Privacy

Callora is not intended for use by children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children under these ages.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] and we will promptly delete such information from our systems.

9 Third-Party Services

Callora may use third-party services to support its functionality. These services may collect information as governed by their own privacy policies. We use or may use the following categories of third-party services:

• Cloud Infrastructure: For hosting and data storage.
• Analytics: To understand app usage and performance (anonymized data only).
• Push Notifications: Via Apple APNs and Google FCM to deliver follow-up reminders and team alerts.
• Crash Reporting: To identify and fix technical issues.

We carefully vet our third-party partners and require them to adhere to data protection standards consistent with this policy.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you via in-app notification or email (for significant changes).

We encourage you to review this policy periodically. Your continued use of Callora after changes are posted constitutes your acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to reach out:

• Email: [email protected]
• General inquiries: [email protected]
• Website: prydio.com

We are committed to resolving complaints about your privacy and our collection or use of your personal information.